Director of Capital Group’s High Net Worth Business
Chief Executive Officer of Investments & Wealth Institute
Listen to the full conversation between Michael Schweitzer and Sean Walters about this survey.
Advisors: Here’s some good news coming from your high net worth clients. These valued clients are almost unanimously satisfied with their advisors. The news gets better: 92% of high net worth clients reported they were at least somewhat likely to remain a client. But advisors looking to cater to this segment of the market shouldn’t take these high marks as a sign their work is done, according to a new analysis by Investments & Wealth Institute (formerly IMCA) conducted by AbsoluteEngagement.com. The analysis summarizes findings from the polls of 585 high net worth advisors in the U.S. and 444 in Canada in an online survey between August 7, 2017, and August 15, 2017.
The results, shared with Capital Group at the Schwab IMPACT conference in November, show what certifications clients would place a high importance on, especially if looking for a new advisor.
The findings of the research are telling. While high net worth clients are relatively pleased with their advisors, they still expect high ethics and continuing and voluntary training. “The data clearly shows that clients believe their advisor should go above and beyond what is required to sharpen their technical skills,” the study states.
Some of the key conclusions of the analysis show:
1. Clients want advisors to voluntarily seek advanced training.
Just the bare minimum of experience and training isn’t of interest to high net worth clients who see themselves deserving advisors who strive further. Specifically, 62% of high net worth clients said the fact their advisor is seeking designations on their own volition is at least somewhat important.
2. Credentials are not all held equal.
When asked about what mattered most to them when it comes to credentials, high net worth clients see value in credentials that could be revoked if the advisor violates ethical standards. Similarly, credentials that require rigorous standards and require ongoing education were prized by most clients. Specifically, 62% of high net worth clients said it was at least somewhat important their advisor holds voluntary designations in addition to what’s required.
3. Clients will consider advanced certifications to be more important when evaluating advisors in the future.
Designations are already important to a subset of the client market. About a third of clients originally looked for advisors that hold certain designations when they evaluated candidates. Among this group, three-quarters of clients said they wouldn’t have worked with advisors lacking the certifications they seek.
The research suggests, however, that certifications will grow in importance to many clients. More than three-quarters of clients said designations and certifications would be at least somewhat important to them if looking for a new advisor right now.
4. Investment management still matters.
Despite industry consternation over whether clients will demand more services from advisors in addition to investment management, this core aspect of the relationship is still vital. When asked what they’re paying their advisor to do, investment management was cited most frequently, by 59% of clients polled.
What are you paying your advisor to do?
High net worth clients most frequently see investment management as a primary service to be provided by their advisor.
|Service||% of Clients Who Selected|
Source: Investments & Wealth Institute, “Client Research,” 2017
The Bottom Line: Implementation
If you’re taking the time to add certifications, your efforts are increasingly valuable to clients. Putting the findings of this study to work, though, calls for more than just sitting for exams and studying.
Most high net worth clients, 54%, would like to have a better understanding of the designations and certifications their advisors do have.
Make sure your clients know how much extra work you’re putting in to keep your skills sharp. This can be done either when meeting with clients or using your LinkedIn profile as a place to showcase your credentials.
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Statements attributed to an individual represent the opinions of that individual as of the date published and do not necessarily reflect the opinions of Capital Group or its affiliates. This information is intended to highlight issues and should not be considered advice, an endorsement or a recommendation.