Client Accounts versus DST Vision

ARTICLE TAKEAWAYS

  • The Client Accounts section of the Capital Group website and DST Vision offer different options to help you manage your clients’ accounts
  • Compare available tasks and transactions you can complete on DST Vision and in Client Accounts
  • Vision login credentials are used for both websites

You can use your Vision login credentials to access your American Funds book of business on DST Vision or in the Client Accounts section of our website. Don’t have Vision login credentials? Sign up now.

Review the information below to learn which tasks and transactions you can complete in Client Accounts and/or in DST Vision.

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Client Accounts and DST Vision comparison

Task

Client Accounts

DST Vision

Your personalized message center for reminders and updates

   Yes

   No

Current balance

   Yes

   Yes

As-of balance

   Yes

    Yes

Personal rate of return

   Yes

   No

Cost basis method/tax lot information for covered shares on retail accounts

   Yes

   Yes

Statement of Intent

   Yes

   Yes

Rights of accumulation (ROA)

   Yes

   Yes

View/download quarterly statements

   Yes

   Yes

View/download tax forms

   Yes

   Yes

Beneficiary information on retail and Capital Bank & Trust Company (CB&T) IRAs

   Yes

   Yes

Successor owner information on CollegeAmerica® (529) accounts

   Yes

   Yes

Pending transactions

   Yes

   Yes

Past transactions/account history

   Yes

   Yes

Client address

   Yes

   Yes

Task

Client Accounts

DST Vision

Update client address

      Yes

    No

Reorder checks (American Funds U.S. Government Money Market Fund only)

      Yes

    No

Change cost basis method for covered shares on retail accounts

      Yes

    Yes

Task

Client Accounts

DST Vision

Retail account distribution

  Yes1

  Yes1

CB&T IRA distribution

  Yes2,3

  No

CollegeAmerica (529) distribution

  Yes4

  No

Exchanges within the same account

  Yes

  Yes5

Exchanges from a retail account to a CB&T IRA

  Yes

  No

Rebalances

  Yes

  No

Bank information for purchases
(add/modify/remove) 

  Yes6

  No7

Purchase

  Yes

  Yes8

Automatic investment plan
(add/modify/remove)

  Yes9

  Yes8,9

Automatic withdrawal plan
(add/modify/remove)

  Yes11

  No12

Automatic exchange plan on CB&T IRA and retail accounts 
(add/modify/remove)

  Yes 13,14

  Yes13, 14

Automatic exchange plan on CollegeAmerica (529) accounts
(add/modify/remove)

  Yes14

  No

Automatic rebalance plan 
(add/modify/remove) 

  Yes

  No

Dividend/capital gain options on retail accounts 
(add/modify/remove)

  Yes15

  No12
 
  1. Cannot distribute more than $125,000. If Capital Group is calculating cost basis on the shares, we can calculate the potential contingent deferred sales charge (CDSC) and estimate gain or loss. Can deposit to the bank only if the bank account (Automated Clearing House - ACH option) exists on the account and hasn’t been modified in the last 10 calendar days. Can send proceeds via check only if the address hasn’t been modified in the last 10 calendar days.
  2. Cannot distribute more than $125,000. Can deposit to the bank only if the bank account (ACH option) exists on the account and hasn’t been modified in the last 10 calendar days. Can send proceeds via check only if the address hasn’t been modified in the last 10 calendar days.
  3. Funds cannot be distributed online if the investor is of required minimum distribution (RMD) age or older and invested in Class C shares.
  4. Can send proceeds to the eligible institution.
  5. On CollegeAmerica (529) accounts, only one exchange can be processed per trade date.
  6. If bank information is associated with a distribution option, it cannot be modified online.
  7. Can view the last 4 digits of the bank account number.
  8. Only if bank instructions and the specific fund exist on the account.
  9. Cannot add automatic investment plan into a new fund.
  10. Can only add if bank instruction exists on the account.
  11. Can only add or modify if the account is a retail account invested in Class A shares and the delivery method is ACH.
  12. Can only view the option.
  13. Life expectancy automatic exchanges cannot be added, viewed or maintained online.
  14. Cannot add/view/modify when percentages are used.
  15. Can only add if bank instructions associated with a distribution option are already on file.

Task

Capital Group website

DST Vision

IRA RMD report

Yes

Yes

IRA contributions report

Yes

Yes

IRA beneficiary designations report

Yes

No

Book of business or data extract report

No

Yes

 

Learn how to order IRA reports. 

IRA Reports

Reports are sent via email within 2 days. If the email address is invalid or not available at the time the report is requested, expect to receive the report via mail in 5 to 7 business days.

DST Vision reports

Reports can be downloaded from the DST Vision website within 2–48 hours.

Book of business reports

Requests for book of business reports must be made via phone.

Reports are mailed to your branch manager in 5–7 business days.


Note: Accessing DST Vision, Client Accounts and processing transactions online are subject to approval from your home office.

Related content

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Video: Tour Client Accounts

Video: Transactions in Client Accounts

Benefits of a Vision ID

Return to Client Accounts overview >

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The guidelines and procedures provided in the Account Resource Center may not apply to networked accounts or accounts not directly held by American Funds. The guidelines and procedures provided also apply only to those retirement accounts or Coverdell ESAs invested in American Funds with Capital Bank and Trust Company (CB&T) as custodian. The guidelines and procedures provided in the Account Resource Center do not apply to plans held in our retirement plan solutions — PlanPremier, PlanPremier-TPA or RecordkeeperDirect. Information on the Account Resource Center may change periodically, and previously printed information may not be current. Please refer to capitalgroup.com for the most current information available.

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